FAQs

SIZING

MUCCCUTE shoes are sized according to American standards. To ensure a good fit, be sure to refer to the size chart provided on each product page before placing your order.

Absolutely! MUCCCUTE offers a hassle-free solution for size mishaps. You can take advantage of their 30-day free exchange policy. Simply return the incorrect item and use the return process to request a new size in your preferred choice.

ORDERING

Please note that if the value of your order exceeds the toll-free limit, local sales tax/VAT and import tax/customs fees may be applied to your order upon delivery. These fees are not included in the total order amount and are the responsibility of the customer. For more information, please check with your local Customs Office.

We offer a variety of secure and convenient payment options to ensure a smooth checkout experience:

  • PayPal: The most popular online payment method. Shop with peace of mind - we're fully PayPal verified.
  • Credit/Debit Cards: We accept Visa, Mastercard, American Express, Union Pay, and more.
  • Digital wallet: Apple Pay, Google Pay and Shop Pay.

Your information is always secure - we never collect your card details.

Absolutely! We take your security seriously. Your payment information is encrypted using industry-standard protocols to ensure it remains private and secure throughout the checkout process.

We understand that plans can change! You can request a cancellation or modification to your order within 24 hours of placing it. Just send us a message or email us at support@mucccute.com. Please note that once your order is shipped, changes or cancellations are not possible.

Here are some additional options to consider:

  • If your order is cancelled after processing, you may be responsible for any associated fees.
  • If you receive your order and it isn't the perfect fit, we offer a hassle-free free replacement guarantee!

We can update your shipping address within 24 hours of placing your order (If the order is yet to ship). Just contact us at support@mucccute.com as soon as possible.

Please note: Once your order ships, we cannot modify the address.

At checkout, enter your discount code in the designated field and click "Apply." Your order total will automatically update to reflect the discount.

SHIPPING

We strive to get your order out to you quickly!

Order processing time:

  • 1-2 working days for shipments from Amazon
  • 6-9 working days for shipments from the company owned warehouse

Shipments from Amazon warehouse:

  • 1-2 working days for Amazon Priority
  • 3-4 working days for Amazon Expedited
  • 5-6 working days for Amazon Standard

Shipments from Company owned warehouse:

  • 10-12 working day for JS Express
  • 5-7 working days for FedEx/DHL

Please note: Orders placed on holidays will be processed on the next business day.

We offer a variety of shipping options to meet your needs!

  • Free Standard Shipping: Delivered by JS Express or Amazon Standard.
  • Expedited Shipping: Choose between FedEx or Amazon Expedited.
  • Priority Shipping: Get your order quickly with Amazon Priority.

We'll keep you updated! Once your order ships, you'll receive a confirmation email with a tracking number. Simply head to our 'Track My Order' page, enter your tracking number or your order numer & your email address, and click "TRACK" to see the status of your delivery.

For your reference:

  • You can contact our customer service team at support@mucccute.com if you have any questions about your order.
  • In rare cases, holidays and unforeseen events (like natural disasters or customs delays) may cause delivery to take longer. We appreciate your patience!

No, at this time we only ship products to residences within the continental US.

RETURN & EXCHANGE

Here's the entire process of returning a MUCCCUTE item:

  1. Prepare your order number and photos including the shoes & shoes' bottoms.
  2. Contact: support@mucccute.com with the information mentioned above to request a return.
  3. Once we confirm the order is eligible for a return, we will provide you with a return address.
  4. After you ship out the item, send an email with the courier name and the tracking number to support@mucccute.com.

If your return is accepted, your refund will be processed and applied to the original method of payment.

MUCCCUTE doesn't currently offer direct exchanges. However, for the fastest turnaround, we recommend:

  1. Returning your current item following our return process (refer to the return policy for details).
  2. Once your return is accepted, you can place a separate new order for the desired item.

There is no restocking fee for returning an items. However, you will be responsible for the return shipping cost unless the product is faulty or damaged due to our fault.

EMAIL US

For customer care support, please contact us via email or live chat.

Customer Care: support@mucccute.com

Business Inquiry: collab@mucccute.com